Frequently Asked Questions

Check-in time is from 3 in the afternoon, and check-out time is at 12 noon.

To manage a reservation with the Las Palomas Hotel in Santiago, it is necessary to make a phone call to the hotel and pay the full rate to generate your reservation.

We do not handle cancellations, what can be handled is to change the date with a minimum of 10 days before the arrival date of the reservation, subject to availability 3 months later.

Payment methods can be debit / credit card, transfer or bank deposit (It is necessary to leave a card as a guarantee at the time of check-in.)

We have two types of rooms. A JR. SUITE with one king size bed and STANDARD room with two double beds.

In the JR. SUITE only two people can enter, and in the STANDARD room, two adults and up to two children under 12 years old can stay, or they can add additional adults with an additional cost on the room rate.

No, we do not allow pets to enter the rooms.

Yes, the pool schedule is from 10 am to 8 pm everyday.

Yes, we have a restaurant, the operation hours are from Sunday to Wednesday from 8 am to 10 pm and Thursday to Saturday from 8 to 11 pm.

No, the restaurant does not handle reservations as tables are assigned as they arrive.

Yes, room service operates during the same hours as the restaurant.

Yes, the hotel has parking and valet parking service which operates on Saturdays and Sundays.

The recommendation is 3-4 weeks to reserve rooms on Friday or Saturday.

Only the weekend rate from Thursday to Saturday includes two breakfast coupons.

It is a la carte with several options to choose from.

No, we do not have internal transport service.

At the moment we do not handle any special rate or agreement for any group or social event, the rate that is at the time of booking is the one that would be applied.

Yes, we have romantic packages.

Yes, we have different areas for any type of social event.